Question 1

How long will the deliver take?

Accepted Answer

Please go to shipping and return page https://www.culturekings.com/pages/shipping-returns

Question 2

How can I change my order address?

Accepted Answer

If your order has not yet been packed (by our warehouse ninja's) then our team can update your address before it leaves us! Give our team a call ASAP so we can have this updated for you. AU: 1300 CKINGS (1300 254 647) NZ: 0508 CKINGS (0508 254 647) If your order is pending dispatch or has already left our warehouse, we will need to wait for the parcel to be returned to sender before we can re-ship it to the correct address.

Question 3

How can I cancel my order?

Accepted Answer

Our ninja packers are crazy fast at processing orders! So we can only make changes to your order if it hasn't reached the packing stage. Please give our team a call ASAP to see if we can get this done for you! AU: 1300 CKINGS (1300 254 647) NZ: 0508 CKINGS (0508 254 647)

Question 4

When will my order be shipped?

Accepted Answer

Orders are processed Monday – Friday (excluding public holidays) from 7am – 3.30pm AEST. Orders placed before 2pm (Monday–Friday) are shipped out the same day! During big sale periods and holiday seasons, there may be a slight delay with the shipment of your order. Please allow no more that 2 extra business days during this time for your order to be dispatched. In some cases, we may need to contact you before your order can be processed due to a security check. To ensure there is no delay, please respond to any email/phone call from our Customer Experience team.

Question 5

How do I track my order?

Accepted Answer

Once our team have shipped out your order you will receive a shipping confirmation email with your tracking number! Copy and paste your tracking number into the link below to see the current status of your order https://auspost.com.au/mypost/track/#/search Please note: it may take 24 hours for tracking scans to appear once your order has been shipped

Question 6

What is a Security Check?

Accepted Answer

We care about the safety of our customers! Culture Kings may require further verification of your order to ensure that orders are authorized by the cardholder. Our security team will contact the customer for verification via email or phone. If a response is not given to our inquiries the order will be cancelled within a 48-hour period of first contact. Verification may be required for a multitude of reasons and at the discretion of Culture Kings. To ensure there is no delay with an order, please respond to any email/phone call from our team as soon as possible. CLICK HERE for more info

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